coincoin

Frequently Asked Questions

Resolve your doubts about security, professionalism and the operation of our cryptocurrency buying, selling and payment services in DOP and USD.

    How do I buy and sell cryptocurrencies in DOP and USD?
    What is the OTC service and how does it work?
    Our OTC (Over The Counter) service is designed for clients and companies looking to execute high-volume transactions with maximum efficiency. With the OTC service, you get personalized attention, the best market prices and direct support from our team, ensuring your operation is fast, private and secure. For more details, contact our support team via WhatsApp.
    How do I pay my credit card with my cryptocurrencies?
    Does Cryptopay custody my assets?
    No. At Cryptopay we do not custody your cryptocurrencies. Our service works as a crypto ramp (on/off ramp): we help you buy and sell quickly and safely, but your assets always remain under your control in your preferred wallet.
    Can I buy or sell my cryptocurrencies in cash?
    Yes, you can withdraw cash through our allied merchants. Likewise, it is possible to deposit cash to acquire cryptocurrencies.
    What are your service and support hours?
    Our service is available every day from 8 a.m. to 11 p.m. through our platform. We also offer personalized support via email or WhatsApp during the same hours.
    How long does it take to complete my order?
    Orders are completed, on average, in 15 minutes, although this may vary depending on the blockchain network and bank confirmation. However, we have a 1-hour limit to complete your transaction in case of any eventuality.
    What is the commission per transaction?
    At Cryptopay, we apply a standard commission of 3% on purchases and sales, adjustable according to market supply and demand in real time. You will always see the commission and exchange rate before confirming, so you can make an informed decision.
    What commission do I earn by referring someone to Cryptopay?
    You will get 15% of the profits generated by each buy or sell transaction made by your referral. These commissions are paid monthly in USDT BEP20.