1. Purpose of this policy:

Protecting your privacy is very important to us. We are committed to protecting the personal data we receive when providing our services to end users ('you', 'your', 'user') and maintain transparent practices explaining how we collect, process and share that data. By accessing the Cryptopay Trade website you accept this Privacy Policy. If you do not agree with this, please do not use our site and do not send us your personal data.

2. Who are we?

We are Cryptopay Trade ('we', 'our'), a tool that allows users to buy and/or sell cryptocurrencies with Dominican Pesos or US Dollars through bank transfer in the Dominican Republic. As a fiat-to-crypto on/off-ramp service provider, we receive and process personal data from individuals. We have implemented a comprehensive data protection compliance framework to fulfill our responsibilities to protect personal data and respect privacy rights in accordance with the data protection and privacy laws and regulations of the Dominican Republic, including Law No. 172-13 on Data Protection.

This Policy explains how and why Cryptopay Trade collects and uses personal data when we provide our service as a fiat-to-cryptocurrency on/off-ramp service (Service).

3. How do we protect your personal information?

As you know, transmitting information over the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information during transmission, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

We limit access to your personal information only to those Cryptopay Trade employees who have a business reason to know such information. We continuously educate and train our employees about the importance of confidentiality and customer information privacy. We maintain safeguards that comply with relevant laws and regulations to protect your personal information against unauthorized access.

4. Information we may collect from you.

4.1. Information you provide to us:

(a) You may provide us with information about yourself when you register to use our service, for example, when you provide us with your personal details, such as your name and email address. This also includes information you provide to us when participating in a competition, promotion or survey, and when you report a problem with our Services. The information you provide to us may include your name, email address, phone number, identity document or passport, financial information (bank account), geographic location, personal description and photograph.

(b) We may also need additional commercial and/or identification information from you, for example, if you send or receive certain high-value or high-volume transactions or as necessary to comply with our anti-money laundering obligations under applicable law. We may also receive risk, fraud and credit related data, such as credit history, sanctions and criminal offenses, and information received from various anti-fraud databases and employment background, such as information about previous or current employers, position, salary, employment benefit options, educational background or professional licenses and qualifications.

(c) By providing personal data of any individual (other than yourself) to us during the use of our Services, you warrant that you have obtained that individual's consent to disclose their personal data to us, as well as their consent for our collection, use and disclosure of such personal data, for the purposes set out in this Privacy Policy.

4.2. Information we collect about you in relation to your use of our Services, we may automatically collect the following information:

4.2.1. Information provided to our support team or user research team and any email address used to contact our support team.

For example:

- Credit reference agencies do not provide us with any personal information about you, but may be used to corroborate the information you have provided to us.

4.2.2. Social media information: If you log in to our Services using your Google account, we will receive relevant information that is necessary to enable our Services and authenticate you. We use this information, along with any other information you provide directly when registering or using our Services, to create your account and communicate with you about the information, products and services you request.

We will use, disclose and store all this information in accordance with this privacy policy.

5. Cookies:

We send cookies to your computer to uniquely identify your browser and improve the quality of our service. The term "cookies" refers to small pieces of information that a website sends to your computer's hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which remain on your computer until you delete them). Persistent cookies can be deleted by following the instructions in your browser's help file. If you choose to disable cookies, some areas of the website may not work properly or at all. We may collect anonymous information about your visits to Cryptopay Trade through cookies, as well as about your interaction with Cryptopay Trade. We may also use information about your visits to the website to direct advertising of our services. In this process, no Personal Information is collected or used. Users can opt out of sharing this information with third parties by disabling cookies, the process of which varies from browser to browser. Please check your browser's help file to understand the cookie disabling process in your browser.

6. Uses of Information:

We use your personal data primarily to the extent necessary to conduct our business and only for the purpose for which it was originally collected and for any other related permitted purpose. We may use your personal data for several reasons:

(a) To fulfill our obligations related to your contract with us and provide you with information and services;

(b) To comply with any applicable legal and/or regulatory requirement;

(c) To notify you about changes to our services;

(d) As part of our efforts to keep our services secure;

(e) To administer our services and for internal operations, including troubleshooting, data analysis, testing, research, statistics and survey purposes;

(f) To improve our services and ensure they are presented in the most effective way;

(g) To measure or understand the effectiveness of advertising we offer and offer you relevant advertising;

(h) To allow you to participate in interactive features of our services, when you choose to do so;

(j) To combine information we receive from other sources with information you provide to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

(k) To comply with legal or regulatory obligations and protect ourselves and our customers against fraud, money laundering, terrorism and other crimes.

Cryptopay Trade adheres to the purpose limitation principle and only processes data for purposes related to those specified when collecting personal data. Processing for secondary purposes only takes place when we have a legal basis and/or to provide services. To evaluate our adherence to this principle, Cryptopay Trade considers the relationship between the purposes for which the data was collected and the purposes of the additional processing, the context in which the data was collected, the reasonable expectations of the data subjects, the nature of the data and the impact of the additional processing on the data subjects.

By providing your personal information through the platform, you grant us (including our marketing channels, and other third parties, such as KYC verification partners) consent to contact you via SMS, instant messaging applications, calls and/or email for the purposes specified in this Privacy Policy.

7. Where do we get personal data from?

In most cases, we receive personal data when you register on our Website/Application, and we are likely to receive it directly from you. We may also receive your data from other parties, such as service providers or anti-fraud databases, and other officially authorized public databases, such as KYC service providers, among others.

8. Disclosure of your Information

8.1 We may share your information with selected third parties, including:

(a) Affiliates, business partners, suppliers, IT service providers, KYC service providers and subcontractors for the execution of any contract we enter into with them or with you;

(b) Advertisers and advertising networks solely to select and display relevant advertisements for you and others;

(c) Analytics providers and search engines that help us improve and optimize our site.

8.2 We may disclose your personal information to third parties:

(d) If we are under an obligation to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our Terms of Service and other applicable agreements; or to protect the rights, property or safety of Cryptopay Trade, our customers or others. This includes sharing information with other companies and organizations for fraud protection and credit risk reduction purposes;

(e) To help us conduct or cooperate in fraud investigations or other illegal activities when we consider it reasonable and appropriate to do so;

(f) To prevent and detect fraud or crimes;

(g) In response to a subpoena, court order or when required by law;

(h) To assess financial and insurance risks;

(i) To develop customer relationships, services and systems.

We work with great care when collaborating with third parties. We only share personal data with affiliates, business partners, third-party service providers or vendors when we have a legitimate business reason to do so and/or when the law allows it. We require third parties to maintain standards similar to ours for the protection of personal data, as verified by our due diligence process.

9. Where we store your Personal Data

The data we collect from you may be transferred and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be involved, among other things, in fulfilling your payment order, processing your payment details and providing support services. By submitting your personal data, you agree to this transfer, storage or processing. We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this privacy policy.

10. Your Rights

10.1. You have the right to know what personal information we have about you (this includes what category of personal data and/or specific personal data).

10.2. You have the right to withdraw your consent at any time by closing your account with us by contacting us at soporte@cryptopay.trade.

10.3. You have the right to correct any personal information we have about you if it is inaccurate, incorrect or outdated.

10.4. You have the right to ask us to delete your data when it is no longer necessary or no longer subject to a legal obligation to which Cryptopay Trade is subject.

10.5. You have the right to object to any processing carried out under legitimate interests. We will then re-evaluate the balance between our interests and yours, considering your particular circumstances. If we have a compelling reason, we may still continue to use your information.

10.6. You have a specific right to object to our use of your information for direct marketing purposes, which we will always comply with.

10.7. If you have concerns about the accuracy or our use of your information, you can ask us to stop using your information until your inquiry is resolved. We will inform you of the result before taking any other action regarding this information.

10.8. Our Services may contain links from time to time to websites of our associated networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility for them. Please review these policies before submitting any personal data to these websites.

10.9. Please note that, before we can process your request, we may need to verify your identity by asking you to provide a copy of an official identification document and/or other similar document.

11. Our Policies and Standards:

We handle personal data with the utmost care and only use it for legitimate and specific business purposes. In addition, our internal process, which includes policies, standards, information security measures, training and awareness programs, and business-relevant procedures, establishes the following key principles:

11.1. We respect the privacy rights of Cryptopay Trade employees, end users, business partners and other persons whose personal data we obtain and use.

11.2. We protect personal data by implementing appropriate technical and organizational measures in our data processing operations.

11.3. We obtain personal data fairly and only use it for legitimate business purposes.

11.4. We are responsible for demonstrating compliance with applicable legal and regulatory requirements and understanding our roles and responsibilities.

11.5. However, we cannot guarantee that loss, misuse, unauthorized acquisition or alteration of your data will not occur. Please acknowledge that you play a vital role in protecting your own personal information. If you have reason to believe that your data is no longer secure, please contact us using the contact information provided in the "How to contact us" section below.

Contact:

12.1. Questions, comments and requests related to this privacy policy are welcome and should be directed to soporte@cryptopay.trade